Data Recovery Terms and Conditions
1.1. “CompuBC Information Technology Services Ltd.” means the company holding this title or any person authorized to act on its behalf.
1.2. “Client” means anyone seeking CompuBC.'s services by signing this work order.
1.3. “Device” means any electronic thing or accessory thereof, and any data contained within it.
2.1. The client authorizes CompuBC. to: (i) evaluate submitted devices, (ii) start the quoted recovery services after the
client’s written approval is received, and (iii) use receiving and courier services to ship and receive the client's devices to and
from the laboratory.
3. Client Affirms Ownership:
3.1. The client affirms they have ownership, or other legal rights, to the devices submitted to CompuBC.
4. Device Warranties May Be Voided:
4.1. The client accepts that warranties or insurance on their submitted devices may be voided.
5. Limited Liability:
5.1. The client agrees not to hold CompuBC. liable for any damage to their submitted devices during shipment or while
working in good faith to provide evaluation and recovery services.
5.2. The client agrees not to hold CompuBC. liable for any business or opportunity loss due to any damage to their
submitted devices or delays to the completion time, including during shipment.
5.3. The client agrees not to hold CompuBC. responsible for storing devices greater than 30 days and acknowledges that
devices stored for greater than 30 days will be considered abandoned, at which time they will be securely erased and recycled.
6. Services Provided:
6.1. Data recovery is not guaranteed and all completion times provided are estimates.
6.1.1. Estimated completion times intend to indicate when recovery results, if any, are expected to be available for review.
6.1.2. Even with a full recovery, some data loss or file corruption is to be expected.
6.1.3. While CompuBC. always tries to complete service by the estimated time, delays may be caused by degraded
device responsiveness, ordering of parts, slow shipments, significant volumes of data, etc.
6.2. If a submitted device has been previously tampered with or the seals are broken, CompuBC. will increase the quote by
50%. This reflects an increase in complexity as part of a Second Attempt recovery service.
6.3. When recovery results are available for review, the client shall receive the results in the form of a file list for review, or if a file list is unavailable, be permitted to review a portion of the recovered data.
6.3.1. Recovery services are successfully complete when full recovery of the client’s most important data as indicated on
the work order (the “most important data”) is recovered and: (i) the client reviews and accepts the results within 10 days,
or (ii) the results have been reviewable for greater than 10 days.
6.3.2. Recovery services are successfully complete when a partial recovery (less than 90%) of the client’s most important data
is recovered and: (i) the client reviews and accepts the result within 10 days, or (ii) the result has been reviewable for greater than 10 days.
18.104.22.168. Recovery services are unsuccessful when the client rejects the results of a partial recovery.
6.3.3. If the client does not indicate what data is most important, or the most important data did not possibly exist on the device, a full recovery of the device’s data shall be considered as a successfully complete recovery service when: (i) the client reviews and accepts the result within 10 days, or (ii) the result has been reviewable for greater than 10 days.
6.4. After recovery results have been available for review for greater than 30 days, submitted devices in the possession of CompuBC. will be securely erased and recycled unless otherwise indicated in writing.
7.1. CompuBC. shall keep all private information secure and confidential in accordance with the Personal Information
Protection Act (British Columbia) and Personal Information Protection and Electronic Documents Act (Canada).
8. Fees and Payment:
8.1. Return shipping of successfully recovered data is free within Canada.
8.2. When the client requests the return of their submitted devices after a quote is declined or recovery services are unsuccessful,
return shipping & handling costs shall be the responsibility of the client.
8.3. The cost of a new storage device for recovered data will be charged to the client except for (i) hard drive Super Rush recovery
services, or (ii) when the client supplies their own storage device.
8.4. A new storage device might be able to be made bootable for an additional charge.
8.5. Cancellation shall only be permitted with a minimum $250 cancellation fee charged, depending on CompuBC.
resources expended when less than 60% of the time between quote approval and estimated completion time has elapsed.
8.6. Second Attempt evaluations are subject to a $100 fee except when the device is submitted directly to the Vancouver Lab.
8.7. Storage of recovered data by CompuBC. for greater than 30 days after it was available for review shall be charged a
a storage fee of at least $100 per month. Storage greater than 1 TB is subject to CompuBC latest data storage rates.
8.8. When recovery services are successfully complete, the client shall be invoiced the approved quoted fee.
8.9. Fees are subject to applicable taxes.
8.10. Invoices are due within 10 days of the issue with past due invoices are subject to a $150 administration fee.
8.11. The interest of 4% per month shall be compounded on the 1st of each month to invoices greater than 20 days past due.
9.1. CompuBC. offers a 14-day warranty on the functionality of new devices purchased by the client. Warranty claims after
14 days must be presented to the device’s manufacturer by the client.
9.2. A copy of recovered data will be kept free of charge, for the client’s benefit, in CompuBC.’s backup server for 30 days
after recovered data is released to the client.