SERVICE REQUEST
Fill out this form IN FULL to process a Service Ticket. Please provide as many details as possible to help expedite your request. ENGLISH ONLY PLEASE.
Service Ticket #
SERVICE REQUIRED
What type of service do you require?
*
Please Select
Repair or Warranty
Maintenance (Tuneup, Brakes, Adjustments, Flat Tire, etc)
Describe the service that you require
Did you purchase your e-bike from Alter Ego Bikes or authorized Dealer?
*
Yes
No, I purchased elsewhere
Please select all that apply
*
Battery Issue
Error Code
Wiring Issue
Motor Issue
Throttle Issue
Pedal Assist Issue
Charger Issue
Display Issue
Does not power on
Something else
Are you able to ship or drop off your e-bike or e-scooter at our Service Facility in Abbotsford, BC?
*
No
Yes
I can make arrangements if necessary
Please explain the issue in detail. The more information you provide, the better. (English Only)
*
Please upload picture(s) to support your issue. Please also include a picture of your entire bike or scooter so we can verify the model. If your video is too large for this format, we will send you another link to our Upload Center.
Browse Files
Drag and drop files here
Choose a file
A warranty claim will NOT be approved by the factory without pictures and/or videos to show the problem.
Cancel
of
Error Code appearing, if any:
Have you changed any of the settings in the LCD Display?
*
No
Yes
If you have changed any settings, please explain what you have changed.
Has your bike or scooter been involved in a collision or impact of any kind?
*
No
Yes
If yes, please explain what happened.
Has your bike or scooter been exposed to any moisture?
*
No
Yes
Not sure
If yes, please explain what happened.
Have you done any modifications to your bike or scooter?
*
No
Yes
If yes, please explain what modifications you have done.
How long has it been since your last tuneup or maintenance?
*
Within the last 3 months
Within the last 6 months
Within the last year
It has been more than a year
I have never had a tuneup
Do you have proof of tuneups or regular maintenance?
*
Yes
No
E-BIKE DETAILS
Are you the original owner?
Please Select
Yes
No
Original Invoice / Order Number
Not necessary, but it helps us expedite your request.
Model
*
Please Select
Freedom Commuter
Freedom ST Commuter
Sidekick 36V
Sidekick 48V
Trakker Fat AWD
Zebra by Himiway
Rambler by Himiway
Voltäg ST
Voltäg Fat MD
Rebel ST
Rebel Fold
Rebel Cargo / Big Dog by Himiway
Tyson by Heybike
Mars 2.0 by Heybike
Horizon by Heybike
E-Trike by Eunorau
E-Torque by Eunorau
Flash by Eunorau
Meta 275 by Eunorau
I'm not sure which model I have
Model not listed - Other
If other, please enter the Model below
We only repair e-bikes purchased from Alter Ego Bikes.
Current Odometer Reading
Please input your current odometer reading if model is equipped with an odometer.
Serial Number
PERSONAL INFORMATION
Name:
*
First Name
Last Name
Phone Number
*
Email:
*
example@example.com
If we need to ship parts, where can we ship them?
Street Address
Street Address Line 2
City
Province
Postal Code
ADDITIONAL COMMENTS
Additional comments to share with our Service Team
SUBMIT SERVICE REQUEST
Submit Service Ticket
Should be Empty: