Before you skim over, agree and proceed with registration, we ask that you take the time to read ALL of these terms BEFORE you agree to them. These are important things to consider that will have a direct impact on our work together.

It is your responsibility to ensure you understand these terms prior to signing up. If you have any questions, contact us and we are happy to explain or elaborate on anything contained in this document so you have clarity and peace of mind.

GLOBAL ALIGNMENT AGREES TO PROVIDE YOU WITH:

• Individual One-to-One Life Coaching Sessions with a Global Alignment Coach.

LIFE COACHING & YOUR COACHES ROLE:

• Professional Life Coaching focuses primarily on identifying a goal and creating an action plan to get there. It is organic in nature and pace, and the focus lies more in personal and professional support of the client.
• Life Coaching is not career or business training and it does not provide access to any of our online business training material. It is also not Counselling in that it does not emphasize deep emotional excavation or emotional processing. The Coach assumes a much more collaborative role with the client than in counselling and your coach may offer a higher level of personal disclosure and input (as appropriate), while still assisting individuals to determine their own needs, steps and answers. Coaching does not require a personal intake assessment or family history at the beginning of our work. Coaching is largely based on personal goals, learning new skills and new perspectives, overcoming barriers and measuring progress via a plan and with the support of momentum. Further to this, please read our webpage called "Coaching vs. Counselling vs. Supervision vs Business Training” which can be found under the "Services" tab of our website. This page is important in detailing the unique difference of these services and what they do and don't offer.
• Our approach is considered highly collaborative, hands-on and experiential, all aimed at helping you reach your goals and to grow as an individual. This means you’ll be given an opportunity to change your habits, address your fears and shift perceptions. This can often result in emotional ups and downs, anxiety or things feeling more difficult before they feel better, often leaving lingering effects in the days following (upset, tired etc.). If you have any concerns regarding an exercise or assignment, either during or after, (or feel emotional, intellectual or spiritual distress) please discuss them with your Coach at your first opportunity. The choice to participate in any exercise is always yours. If it is determined Counselling would be beneficial, that would mean signing up for a separate service to address these specific needs. 
• We maintain casual but professional relationships with our Life Coaching clients and adhere to our professional boundaries during our work together. That means that our complete focus and attention is on you and your goals, which isn’t the same as a friendship where both people’s needs are considered. Our experience shows that when boundaries blur, the hard-won benefits gained from the professional relationship erode. So, although we are collaborative and may share our experiences with you, the focus of our efforts remains on you, which is different than the mutually considerate nature of a friendship.
• In accordance with our policies, coaching sessions are recorded (but may not be shared with others). Clients do not have access to their personal file and may not request that it be forwarded to another professional. Coaching is not covered by extended insurance policies.
• In the unlikely event that your Coach has an illness, accident or absence that prevents them from working for an extended period of time, or in the case of death, a Global Alignment team member will notify all Clients. All those who have unused pre-paid sessions will be refunded, but we ask that you keep your pre-paid receipt as verification. All files will be sealed and destroyed, in accordance with our terms. 
• Your Coach will always be the one to initiate all calls to you to begin a Coaching session.
• From time to time your Coach will provide advance notice of times they will be out of the office for vacation or training. You as the client understand that these events will occur throughout the year and will be asked to book your sessions accordingly around those times.
• Your Coach is out of the office on weekends and most holidays, and is unable to book sessions or answer emails during those times. During normal working times, it would not be uncommon for your Coach to be fully booked 10-14 days out. Please plan accordingly and be proactive when booking your sessions.

YOU THE CLIENT, AGREE TO:

• Read and adhere to the Company's “Privacy Policy & Terms”, which can be found on the bottom right-hand corner of our website. This page outlines the conduct, interaction and participation guidelines for our Company.
• Be accountable for your decisions and goals based on your own jurisdictional laws, etc.
• Answer all emails from your Coach, our administration or any GURU team member within 3 working days (with the exception of being on holiday).  In essence, if you feel stuck, in resistance or other, the worst thing you can do is use avoidance as a problem-solving method. Please email us and work through any decision or issue you may be experiencing so you do not derail your progress or default to unhealthy avoidance tactics.
• Limit emails to your Coach to topics of administration (such as booking or rescheduling sessions) or asking for clarity regarding your assignments, unless otherwise indicated by your coach. All other questions, assignments, personal check in's or interactions should be discussed exclusively during your coaching sessions.
• Understand that the success of coaching leverages momentum. For this reason, the maximum time between sessions should never exceed four (4) weeks. (Exclusions: sickness, extended holiday or other possible conditions proactively agreed to between the Coach and Client, in which case a 3-month coaching “pause” may be put into effect.) Otherwise, exceeding 4-weeks between sessions may result in a default of your prepaid session and having to begin coaching again under new terms.
• Be on time. Now's the time to practice being a professional. All sessions will start and end at the scheduled time, regardless of your punctuality or the absence of appropriate 24-hour phone cancellation and the fees for that session will remain the same.
• Proactively schedule your sessions, as there is often a 10-14 day book out time for sessions. Waiting too close to expiration to schedule sessions may mean there are no appointment times available in the time frame you hope to book.
• Complete and email your assignments to your Coach in advance of sessions so that they can be added to your file and reviewed with you. This allows your Coach to follow along and make notes as your assignments are discussed, using your coaching time in the most efficient way. 
• Understand that pre-paid coaching sessions, expire twelve (12) months from the date of purchase. 
• Ensure you have tested your internet signal strength, close all non-essential applications, suspend all notifications and minimize all other distractions. It is your responsibility as a client to ensure your system has been tested and is working prior to each individual or group session.  This prevents valuable session time being lost as you try to resolve technology issues. We are unfortunately not able to provide technical support or troubleshooting assistance.  Global Alignment Coaches will also ensure our systems have been tested and are ready prior to the start of sessions as well.
• Understand that technology is fallible, and will not hold Global Alignment or its team liable for human or technical issues that can occur through the use of online technology (such as audio/video quality, internet server or power outages etc.) which are out of the Company’s control. 
• Ensure there is mutual confidentiality/privacy during sessions. You should be alone in the room and away from others to ensure the session cannot be overheard. We also suggest using a headset and microphone as it blocks out background noise.  “Mutual confidentiality” means that recordings of sessions, session content or emails MAY NOT be shared with others for any reason.
• Not duplicate, reproduce, record, distribute, re-teach any of the Company’s content, materials, methodologies, concepts, written information with any third party.
• Prepare for your sessions by taking notes to ensure you retain the information and feedback you need. The Company will provide a supplemental FREE & CONFIDENTIAL recording, which will be emailed directly to you within 3 working days of your session. Under no circumstances, may this recording be shared, either in part or whole.
• Understand that you must download any recording provided by the Company within 5 days, or the file link will expire. Requests to resend audio files may incur additional administration fees. It is also understood that audio files are deleted from our library 30 days after your session.
• Ensure that your contact information is up to date at all times. As a Life Coaching client, you can update your contact information by advising your coach personally in your session so that your file can be updated.  

COACHING FEES, SCHEDULING & ADMINISTRATION:

• One-to-One Life Coaching is first purchased as a package consisting of 4.5 hours at a cost of $472.50 (plus tax). Each coaching session is 1.5 hours in duration and can either be conducted as one comprehensive session or broken into 2 or 3 shorter sessions (minimum of 30 minutes/session).
• After the completion of the initial package, clients may choose to continue their coaching in any of the three methods below:

1. Pay-as-you-go for one session (1.5 hour coaching session) with no discount
2. Pay for a package of 3 sessions (4.5 hours of coaching) with a 5% package discount
3. Pay for a package of 6 sessions (9 hours of coaching) with a 10% package discount

 NOTE: All payments are processed through PayPal Credit Card Payments only.

• Because we are also an international company with participants in different time zones (sometimes a full day ahead), and our billing staff work part-time, payment for additional individual sessions is required two (2) working days in advance of a scheduled session.  Late payments will incur fees of $20 per week and result in the possible cancellation of sessions. Any accounts not paid after a month will be referred to collections.
• Please keep rescheduling, cancelling or deferring of sessions to a minimum. We are a busy practice so if you need to cancel or reschedule a session, please call your Coach (604-765-2001) at least 24-hours prior to your scheduled session start. That way your appointment time can be offered to someone else. Texting, emailing or sending Facebook or Skype messages will not be accepted as notice of cancellation, and failure to cancel or reschedule within the required 24-hours' notice will mean session fees are still incurred. (If the session had not been prepaid, payment must be received within 5 working days or late fees will be applied.)
• We do understand that on rare occasion, there may be an emergency that would prevent you or your Coach from giving the required 24-hours’ notice to cancel or reschedule a session.  The standard we use to determine "emergency" is specific to any acute illness or injury, accident or situation that occurred within that 24-hour period that would be characterized as unforeseeable, unavoidable, and would prevent the ability to follow through on the scheduled session. (i.e. Power failure or car accident.) This does not include matters of negligence, overbooking, disorganization or any situation that could have been reasonably anticipated. (i.e. double booked or ongoing sickness that has been present for more than 24 hours.)
• All fees are non-transferrable and non-refundable and unused time expires 1 year after date of purchase.

 

CLIENT CONFIDENTIALITY:

If you (the Client) would like to review your file for your own reasons, you may do so by scheduling a session time to review the file together. Client files are property of Global Alignment and may not be copied or transferred to another party (i.e. another business Coach, Counsellor or supervisor etc., due to the proprietary information within a file.

We understand the nature of the work with your coach is often personal and confidential. Please know that the personal details discussed are not shared with other Global Alignment team members. Those personal details are kept confidential and are locked away in your file. However, other team members will have access to your contact information for the purposes of their function within our business alone.

For example, our billing coordinator will have access to your email and contact information so they may send you invoices or call you as needed. Our Guru team may need to know you are away on holiday or are working through an issue or decision with me, before you can proceed with pending projects. Our accountant may see which programs you have signed up for and which dates. You will also be added to our contact and notification list, of which you have the ability to opt out of at any time. All shared information is specific to the nature of how a business functions and unrelated to what is confidentially sealed in your personal file.

Beyond our ability to function as a team within this business, we only release personal information about our work together with your written permission, or in the unlikely event that we are required to do so by a court order. There are some situations in which we may be legally obligated to breach your confidentiality in order to protect others from harm. 

These include: 

• Information indicating a child/elderly/disabled person’s (including your Coach or GA team members) life or health is at risk, the appropriate agency must be informed;
• If a Client is an imminent risk to themselves, or makes threats of violence against another person, we are required to take protective actions.

OTHER IMPORTANT TERMS:

• You as the Client are responsible for individually evaluating all information provided to you and making your own appropriate decisions independently. The maximum aggregate liability of any of the Company and/or Consultants (which includes Coaches and Expert Guru Consultants) howsoever arising, including but not limited to: default, breach, negligence and indemnity obligations – shall be limited to an amount equal to the coaching fees you paid.
• You as the Client understand that we DO NOT work with individuals who have pending custody or lawsuits, accident/injury insurance claims (such as ICBC, Worksafe). If while already working with us, an event occurs that results in a legal, work, accident or insurance claim of any nature, we should be informed immediately and discussed prior to your next session. 
• Being a Global company, we conduct business around the world. If you are in another country or jurisdiction and a dispute should arise between the participant and Global Alignment, it should be understood that it is solely the laws of the municipality, province and country where Global Alignment Group Inc. is registered that will be utilized to resolve any and all disputes, claims or legal issues.  It is agreed that the laws of other regions, jurisdictions or countries will not apply under any circumstances. 
• The qualifications of your Coach and all of our team members are specific to the country of Canada and the province of BC. You as the participant understand that we do not make any representations about what our qualifications or designations mean in your particular jurisdiction.
• If at any time, you as a client wish to express a concern or complaint regarding our business processes or policies, social media presence or the conduct or ethics of our consulting team, or Coaches, please email Global Alignment's Owner, Cindi Williams at info@globalalignmentcoaching.com.  We will do our utmost to ensure an immediate inquiry and resolution of any issue.
• From time to time, there may be occasional policy or rate changes within our Programs. In such cases, one month's notice is given to existing participants, proactively outlining any changes.

 

For your convenience, this terms document will be emailed to you upon submission for reference as a printable document. We recommend that you print it for your own reference.